Customer Service

HealthEast and Bethesda Hospital are committed to customer service excellence. We are determined to exceed your expectations.

• HealthEast Care Connection
  Gives you easy access to HealthEast and Bethesda services 24 hours a day, 7 days a week.
  
  
• Customer billing
  Representatives are available to assist with billing questions.
  
  
• Customer advocacy
  Helps you work through the complexity of health care. Specialists help HealthEast customers sort out concerns.
  
  
• Medical records request
  HealthEast requires written authorization to release copies of medical records. Here, you can download a PDF of the Medical Records Request Form.